Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Welcome to ScintrixPackaging. We respect your privacy and are deeply committed to protecting your personal data. As a leading manufacturer of custom packaging bags and boxes, we frequently handle sensitive corporate information, design specifications, and contact details. This privacy policy outlines how we collect, use, and safeguard your personal data when you interact with our website, request quotes, or engage in business with us, ensuring compliance with international data protection standards.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity & Corporate Data: First name, last name, company name, job title, and industry sector.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction & Project Data: Details about payments, custom packaging specifications (OEM/ODM design files), and details of products you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our site.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your custom packaging orders, including managing payments and logistics.
• To manage our ongoing relationship with you, including notifying you about changes to our terms or privacy policy.
• To provide you with technical support and customer service regarding your packaging projects.
• To use data analytics to improve our website, products/services, marketing, and customer relationships.

4. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. We use essential cookies for site functionality and analytical cookies to understand how visitors interact with our platform. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. Information Sharing & Disclosure

We do not sell your personal data. We may share your personal data with trusted third parties strictly for the purposes of fulfilling our business obligations to you. This includes logistics partners for shipping your custom boxes and bags, secure payment gateways, and IT service providers who host and maintain our systems. All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Data Protection & Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

7. Your User Rights (GDPR Compliance)

Under certain circumstances, international users (including those in the European Economic Area) have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications (e.g., certification bodies like CE). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

9. Contact Information

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our Data Privacy Manager using the details set out below: